Refund policy

GIVOPOLY — POLICIES & TERMS OF PURCHASE

At Givopoly, our goal is to ensure both gift senders and gift recipients are completely satisfied with their experience. Due to the wide variety of gifts we offer and the different fulfillment policies of our Partners, refund, exchange, and replacement options may vary depending on the product purchased.

All gifts are carefully selected and quality checked before delivery. If your gift arrives damaged, defective, or in unacceptable condition, please contact us at info@givopoly.com within 12 hours of delivery with photos and details of the issue. Our team will review your request and work with you to find the best possible resolution.

Claims submitted after the 12-hour reporting period may not be eligible for replacement, refund, or exchange due to the nature of certain products.

RETURN & EXCHANGE POLICY

Due to the varied nature of our products, return and exchange eligibility depends on the type of gift and the Partner supplying the product.

Eligible Products

Unopened and unused gifts that do not present health, safety, or hygiene concerns may generally be eligible for an exchange with another product from the same Partner within 7 days of receipt.

The product must:

  • Be unused and in its original condition

  • Include original packaging and accessories

  • Not show signs of damage, wear, or alteration

Approval of any exchange request is subject to product availability and Partner policies.

Non-Refundable Products

For health, safety, and freshness reasons, the following products are generally non-refundable and cannot be returned:

  • Food products

  • Fresh/perishable gifts

  • Cosmetics and personal care products

  • Certain jewelry and personal-use items

  • Alcohol products where applicable by law

DAMAGED, DEFECTIVE, OR INCORRECT GIFTS

If your gift arrives damaged, defective, or differs significantly from what was ordered, please contact info@givopoly.comwithin 12 hours of delivery.

Please provide:

  • Your order number

  • Photos of the item and packaging

  • A description of the issue

Once reviewed, we may offer a replacement, exchange, store credit, or another appropriate resolution depending on the product and Partner policy.

Minor variations in color, packaging, presentation, or product appearance may occur due to supplier availability and do not qualify as defects.

CANCELLATION POLICY

Many of our gifts include perishable, customized, or specially prepared products. Once an order begins processing, costs may already be incurred with our Partners.

Because wasted products directly impact our operations and our Partners, Givopoly reserves the right to apply cancellation fees as follows:

  • More than 48 hours before requested delivery/pick-up date: $10 cancellation fee

  • Within 48 hours of requested delivery/pick-up date: 25% of the product total

  • Same-day orders: Same-day cancellations are not accepted. Once confirmed, all charges are final.

By placing an order, you authorize Givopoly to apply the applicable cancellation fee to your original payment method if you cancel within the applicable timeframe.

ALCOHOL POLICY

Certain gifts available through Givopoly may contain alcohol. Alcohol products are subject to all applicable federal, provincial/state, and local laws.

By purchasing an alcohol-containing gift, you confirm that:

  • You are legally permitted to purchase and receive alcohol in your jurisdiction.

  • The recipient is of legal drinking age in the delivery location.

  • The recipient may be required to provide valid government-issued identification upon delivery.

  • Delivery may be refused if the recipient cannot provide valid ID, appears intoxicated, or does not meet legal requirements.

If delivery of an alcohol-containing gift cannot be completed due to age verification requirements, refusal to provide identification, or legal restrictions, the order will be considered fulfilled and additional delivery attempts, refunds, or credits may not be available.

Alcohol products cannot be returned or exchanged once delivered due to regulatory and safety requirements.

DELIVERY POLICY

Givopoly and its Partners make every effort to deliver gifts on the requested delivery date. However, delivery times may vary depending on product availability, Partner preparation times, weather conditions, courier delays, and other circumstances outside of our control.

Recipients must provide accurate delivery information. Givopoly is not responsible for delays or failed deliveries caused by:

  • Incorrect recipient information

  • Recipient unavailability

  • Refusal to accept delivery

  • Restricted access locations

  • Inability to complete age verification where required

Additional delivery fees may apply for re-delivery attempts.

PAYMENT & CUSTOMER AGREEMENT

By completing your purchase on Givopoly.com, you confirm that:

  • All information provided during checkout is accurate.

  • You are authorized to use the payment method provided.

  • You have reviewed and agreed to these policies before completing your order.

All payments are processed securely through our payment providers. Givopoly does not store complete payment card information.

DISPUTES & CHARGEBACK AGREEMENT

Before initiating a payment dispute or chargeback, customers agree to contact Givopoly at info@givopoly.com and allow us the opportunity to resolve any concern.

Chargebacks submitted without first contacting Givopoly may be contested with supporting documentation, including:

  • Order confirmation records

  • Delivery confirmation

  • Photos

  • Customer communications

  • Partner fulfillment records

By completing a purchase, you acknowledge and agree that these policies form part of your purchase agreement.

YOUR PURCHASE = YOUR AGREEMENT

By placing an order with Givopoly, you confirm that you have read, understood, and agreed to all policies listed above. Givopoly reserves the right to enforce these terms to protect customers, recipients, Partners, and our business from fraudulent claims, misuse, or unjustified disputes.